Ricky casino Privacy Policy

What personal information is collected

The site may collect and process the following categories of personal data when users create an account or use the online services:

• Identification details, such as full name, date of birth and proof of identity documents.
• Contact details, such as email address, residential address and phone number.
• Account information, such as username, password, language and preferred currency.
• Gaming and betting data, such as activity history, stakes, wins, losses and limits.
• Payment and financial information, such as deposit and withdrawal details, partial card or account identifiers and transaction records.
• Technical data, such as IP address, browser type, device information and log data.
• Communication records, such as messages to customer support, complaints and responsible gambling interactions.

Information is collected directly from the user, through use of the site, through cookies and similar technologies, and from third-party service providers such as payment processors, identity verification services and fraud prevention tools.

Why personal information is collected

Personal data is collected and used for the following purposes:

• Creating, verifying and managing user accounts.
• Providing online casino, sportsbook and related services.
• Processing deposits, withdrawals and other financial transactions.
• Meeting legal and regulatory obligations, including anti-money laundering and counter-terrorism financing requirements under Australian law.
• Verifying age and identity, protecting the integrity of the platform and preventing fraud.
• Supporting responsible gambling measures, such as self-exclusion, limits and risk monitoring.
• Responding to user queries, disputes and complaints.
• Maintaining security, monitoring system performance and preventing unauthorised access.
• Conducting analytics to improve website performance and user experience.
• Providing information about service updates, changes to terms and legally permitted marketing.

Processing of information is carried out on lawful bases such as user consent, performance of a contract, compliance with legal obligations, and the legitimate interests of operating and securing the services where such interests are balanced against user rights.

Technical and organisational protection measures

The operator applies appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction. These measures may include:

• Encryption of data in transit using industry-standard protocols.
• Access controls that limit staff access to information based on role and necessity.
• Secure storage of identification and payment data through vetted third-party providers.
• Regular security assessments, monitoring and logging of access to systems.
• Internal policies on data protection, confidentiality and incident response.
• Staff training on privacy, responsible gambling and security procedures.

While reasonable safeguards are in place, no online service can guarantee absolute security. Users are responsible for keeping account credentials confidential and using secure networks when accessing the site.

User rights under Australian privacy laws

Users in Australia have rights in relation to their personal information under applicable laws such as the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as relevant international standards including the GDPR where applicable. Subject to legal and regulatory limits, users may:

• Request access to personal information held about them.
• Request correction of inaccurate, incomplete or out-of-date information.
• Request deletion or anonymisation of data where it is no longer required and where laws permit.
• Object to certain types of processing, including direct marketing, where permitted by law.
• Withdraw consent to processing where consent is the lawful basis, noting that this may affect the ability to provide services.
• Request information about how personal data is collected, used, stored and disclosed.

Requests can be submitted to the contact details provided in this document. Proof of identity may be required before actioning any request, and some information may be retained where required by gambling, anti-money laundering or taxation laws.

Compliance with Australian laws and regulations

The operator aims to comply with Australian privacy legislation, relevant state and territory gambling frameworks and associated regulatory guidelines. Information handling practices are designed to support obligations relating to:

• Player protection and responsible gambling.
• Anti-money laundering and counter-terrorism financing.
• Fraud prevention, dispute resolution and regulatory reporting.
• Data security, retention and privacy rights.

Where services rely on overseas processing or cross-border transfers, these occur in line with applicable legal requirements and contractual safeguards intended to maintain an adequate standard of protection for personal information.

Personal information is used only for purposes that are lawful, fair and transparent, and in line with what is described in this document.

Account set-up and service delivery

Information is processed to:

• Register and verify new users.
• Provide access to the online casino and sportsbook services.
• Manage login, authentication and account security.
• Maintain user profiles, preferences and language or currency settings.

This processing is necessary for performance of the user agreement and related terms.

Financial transactions and risk management

Data related to payments and identity is used to:

• Process deposits, withdrawals and refunds.
• Perform identity checks and payment verification.
• Monitor transactions for fraud, money laundering and other unlawful activity.
• Meet record-keeping obligations under Australian financial and gambling regulations.

These activities are based on legal obligations and the legitimate interest of protecting the service and its users.

Service improvement and analytics

Usage and technical data are analysed to:

• Monitor website performance and stability.
• Diagnose technical issues and maintain security.
• Understand how users interact with different games, betting markets and features.
• Improve navigation, design and the overall quality of online services.

Where possible, analytics are carried out on aggregated or de-identified information.

Communication and support

Contact and account details may be used to:

• Respond to questions, complaints and support requests.
• Provide information about changes to this document, terms of use or service availability.
• Send legally required notices, such as updates to responsible gambling information.
• Communicate regarding verification, security checks or potential breaches.

Marketing and promotional communication

Subject to consent and local rules, information may be used to provide:

• Direct marketing about products, features and updates that may be of interest.
• Newsletters or notifications regarding new games or betting options.
• Targeted offers based on account activity, where such use complies with applicable laws.

Users can withdraw consent to direct marketing at any time using account settings or by following the instructions provided in each message. Even if marketing is disabled, service-related notices and legally required communications will continue.

Regulatory compliance and legal obligations

Information is processed when necessary to:

• Comply with gambling, consumer, privacy and financial laws in Australia and in other relevant jurisdictions.
• Cooperate with regulatory bodies, law enforcement and dispute resolution schemes.
• Enforce terms and conditions, manage disputes, collect outstanding amounts and prevent misuse of services.

Lawful, fair and transparent processing

Personal data is collected and used in line with the principles of lawfulness, fairness, necessity and transparency. Where required by law, consent is obtained before processing, and information is retained only for as long as reasonably required for the purposes set out in this policy, subject to regulatory retention periods.

How users can access and update personal data

Users may request:

• A copy of personal information held about them.
• Details of how and why their data has been collected, used and disclosed.
• Correction of any information that is inaccurate, incomplete or out of date.

To make such a request, users should contact the support or privacy team using the details provided on the website. Proof of identity may be required before personal data is released or updated to protect account security.

Requests for correction and deletion

Where personal data held is inaccurate or incomplete, users can request correction. Reasonable steps will be taken to update records where required by law and where it is practical to do so.

Users may also request deletion or anonymisation of certain data where:

• The information is no longer required for the purpose for which it was collected.
• There is no ongoing legal, regulatory or contractual requirement to retain it.
• The user has withdrawn consent, and there is no other lawful basis for processing.

In some circumstances, legal obligations in relation to gambling, anti-money laundering, counter-terrorism financing, taxation or dispute resolution may require retention of information for a defined period even after an account is closed. In such cases, access will be restricted, and data will be stored securely until it can be destroyed.

Security checks and payment processing

By creating an account and using the services, users acknowledge and consent that:

• The operator may conduct security, identity, age and affordability checks using third-party providers.
• Personal and payment information may be processed by external payment service providers, banks, card schemes, fraud prevention agencies and identity verification services.
• Such checks may involve matching provided details against databases held by authorised third parties to verify identity and prevent unlawful or fraudulent activity.

These activities are carried out in line with privacy laws and contractual safeguards, and only to the extent required to provide services, manage risk and meet regulatory obligations.

The services provided are intended for adults aged 18 years and over. Use of the online casino and sportsbook by persons under 18 is prohibited.

The operator takes reasonable steps to prevent underage gambling, including age and identity verification checks. However, it is not technically possible to guarantee the age of every visitor without collection and review of identification documents.

Parents and guardians are strongly encouraged to:

• Supervise internet access by minors.
• Use parental control tools to limit access to gambling-related websites.
• Ensure that account credentials and payment information are not shared with children.

If it is discovered that personal information relates to a minor, or if a parent or guardian informs the operator that a child under 18 has provided information or created an account, reasonable steps will be taken to:

• Verify the claim.
• Close any related account.
• Delete or anonymise data relating to the minor as soon as reasonably practical, subject to any legal obligation to retain certain records.

Requests regarding a minor’s data can be submitted by a parent or legal guardian, who may be asked to provide proof of their identity and relationship to the child.

Personal information may be stored and processed on servers located outside Australia, including in countries where hosting providers, payment processors, fraud prevention agencies, support teams or other partners operate.

This may involve transfers of personal data to the European Union, the United Kingdom, and other jurisdictions that may have different data protection standards from those in Australia. In such cases, steps are taken to provide an appropriate level of protection for the information.

Measures used to protect cross-border transfers may include:

• Contractual clauses that require third parties to protect personal data to a standard comparable to Australian and international norms.
• Technical safeguards such as encryption and access controls.
• Careful selection and ongoing monitoring of service providers.

By using the website and services, users consent to the transfer, storage and processing of their personal information in these locations for the purposes described in this document. All partners that receive personal data are required to handle it confidentially, use it only for authorised purposes and implement appropriate security measures.

This Privacy Policy forms part of the broader legal framework applicable to use of the online casino and sportsbook, including the terms and conditions and any other policies published on the website.

To the extent permitted by law:

• The Policy sets out general principles for collection, processing and protection of personal information, but it does not create rights that go beyond those provided under applicable legislation.
• In the event of inconsistency between this Policy and mandatory legal rules, those legal rules prevail.
• Local regulatory requirements in certain jurisdictions may require additional measures or exceptions that apply alongside this document.

The disclaimer applies once the user indicates acceptance of the Privacy Policy and related terms, including by:

• Signing or otherwise formally agreeing to the terms where requested.
• Clicking to accept, agree or proceed on any online registration or confirmation page.
• Continuing to access or use the services after publication or notification of an updated Policy.

Nothing in this Policy is intended to exclude or limit any consumer rights that cannot be excluded under Australian law.

Cookies are small text files stored on a user’s device when visiting websites. They allow the site to recognise a browser, remember preferences and understand how visitors interact with services over time.

The website uses cookies and similar technologies for the following purposes:

• Functional: to enable basic features such as secure login, language selection and account navigation.
• Analytics and statistics: to measure traffic, understand how users move through the site and improve overall performance.
• Behaviour analysis: to observe usage patterns that help identify technical issues, prevent fraud and support responsible gambling tools.
• Personalisation: to remember preferences and settings, and to present content that is more relevant to user interests.

Cookies are stored for up to 1 year, after which they expire or are removed, unless a shorter or longer period is required by law, or necessary for security and compliance.

Users can manage cookie settings through their browser controls, including blocking or deleting cookies. However, some parts of the site may not function properly if certain cookies are disabled, particularly those required for security and essential features. Further information about specific cookies in use may be provided through a separate cookie notice or in account settings.

By creating an account, accessing or using any part of the online casino, sportsbook or related services, users indicate full acceptance of this Privacy Policy and consent to the collection, use, processing and disclosure of personal information as described in this document.

If a user does not agree with any aspect of the Policy, that user should not create an account or continue to use the services. Continued use after any update to the Policy is published or notified will constitute acceptance of the updated version.

The current version of the Privacy Policy, as published on the website at the time of use, prevails over any previous version. Users are responsible for checking the Policy periodically to stay informed about how their information is handled.

Personal information may be shared with third parties where this is necessary for lawful purposes, such as providing services, managing risk or complying with legal obligations. These third parties may include:

• Payment processors, banks and card schemes.
• Identity verification and fraud prevention agencies.
• Technical, hosting and support service providers.
• Regulatory authorities, law enforcement bodies and dispute resolution schemes.
• Professional advisers such as lawyers, auditors and compliance consultants.

Information may be disclosed to third parties in circumstances such as:

• Where required to comply with a legal obligation, court order or request from a government or regulatory authority.
• Where necessary to prevent, detect or investigate suspected unlawful activity, fraud or breaches of terms.
• For the purpose of enforcing agreements, managing disputes or collecting outstanding amounts.
• Where services rely on third-party platforms, software or infrastructure.

A list or description of key categories of third parties may be made available on the website or provided upon request. If personal data needs to be shared for purposes not covered in this Policy, users will be informed where required by law, and consent will be sought where needed.

By providing personal information and using the services, users consent to the disclosure of their data to third parties for the purposes described in this document. Each third party remains responsible for its own privacy practices and may have its own privacy policy or notice that users should review.

The website may contain links to external websites or services that are operated by third parties. These external sites are not controlled by the operator, and this Privacy Policy does not apply to them.

When users follow a link to another site, any information provided there is subject to the privacy practices and policies of that third party. The operator is not responsible for how external websites collect, use, process or protect personal data, and does not endorse or supervise their content or practices.

Users should exercise caution when leaving this website and are encouraged to:

• Read the privacy policy and terms of any external site before providing personal information.
• Check how cookies, tracking technologies and payment details are handled.
• Consider whether the site is reputable and secure before entering any sensitive data.

Use of third-party websites is at the user’s own risk, and any concerns about privacy or security on those sites should be directed to the relevant operator.