Responsible Gaming

Gambling always carries a risk of losing money. You should only bet what you can afford to lose and treat online gambling as paid entertainment.

Responsible gaming at this casino is based on:

• Understanding the odds and accepting that losses are part of gambling.
• Never chasing losses or using credit to keep playing.
• Keeping your betting separate from your everyday financial obligations.

To help you stay in control, you can use practical tools in your account, such as:

• Deposit limits to set how much you can add to your account over a chosen period.
• Loss limits to control how much you can lose before play stops.
• Session reminders to track how long you have been playing.
• Time-out options for short breaks from gambling.
• Self-exclusion for longer periods where access to your account is blocked.

These tools support safe play and help protect your financial and emotional wellbeing. Use them regularly, review your limits, and treat your gambling as one part of a balanced life.

Gambling addiction is a serious condition that can affect your finances, relationships, and mental health. Warning signs can build up over time and may be hard to see on your own.

Common indicators that you or someone close to you may have a gambling problem include:

• Spending more time and money on gambling than planned.
• Hiding or lying about betting activity from family or friends.
• Chasing losses and increasing bets to try to win money back.
• Gambling with money needed for bills, rent, food, or other essentials.
• Feeling stressed, anxious, low, or irritable when not gambling.
• Needing higher stakes to feel the same excitement as before.
• Repeated failed attempts to cut back or stop gambling.
• Letting work, study, or family responsibilities slip because of gambling.
• Borrowing money, selling possessions, or using credit to fund bets.
• Thinking about gambling most of the time, even during daily tasks.

If you notice several of these signs, it may indicate gambling addiction that needs attention and professional support.

Betting addiction can be managed and treated, and seeking help is an important step. You do not need to handle it alone.

Practical steps and tips that can help reduce harm and support safer gambling include:

• Be honest about your gambling: Write down how often you gamble, how much you spend, and how you feel before and after playing.
• Set strict money limits: Decide on a fixed gambling budget that you can afford to lose and never go beyond it.
• Set time limits: Plan your gambling sessions in advance and use session reminders or alarms to stop on time.
• Use account tools: Apply deposit and loss limits, time-outs, or self-exclusion in your account to support control.
• Remove quick access to funds: Avoid using credit cards, loans, or overdrafts for gambling.
• Avoid gambling when upset or under the influence: Do not gamble when tired, stressed, angry, or after drinking alcohol or using drugs.
• Fill your time with other activities: Rebuild hobbies, social connections, exercise, and non-gambling interests.
• Talk to someone you trust: Share your concerns with a friend, family member, or counsellor.
• Seek professional support: Contact specialist gambling help services in Australia for free, confidential advice.
• Consider blocking software: Use online tools or apps that limit access to gambling sites on your devices.

Combining these measures, along with professional support, can help you regain control over your gambling and protect your wellbeing.

If gambling is affecting your life or the life of someone close to you, professional help is available across Australia. Support services offer confidential counselling, practical tips, and treatment options.

Main external help organisations include:

• Gambling Help Online – Free, confidential online counselling, email and live chat support: https://www.gamblinghelponline.org.au/
• National Gambling Helpline (Australia) – Phone support 24/7: call 1800 858 858 or visit https://www.gamblinghelponline.org.au/phone-support
• Lifeline Australia – Crisis support and suicide prevention: call 13 11 14 or visit https://www.lifeline.org.au/
• Beyond Blue – Mental health support and information: https://www.beyondblue.org.au/
• Head to Health – Australian Government hub for digital mental health resources: https://www.headtohealth.gov.au/
• State and Territory Gambling Help Services – Local face-to-face counselling and support (links via Gambling Help Online service directory).

These services are independent from this casino and can provide neutral, professional guidance on gambling addiction and related issues.

If you are worried about your gambling, you can contact customer support for help using responsible gaming tools and account controls. Our team can provide information on limits, time-outs, and self-exclusion and direct you to external support.

You can reach customer support in Australia through:

• Live chat in your account interface, subject to availability.
• Email: contact the support team for responsible gaming queries and account limit requests.
• Help centre or FAQ section: information on responsible gaming policy, tools, and safe play tips.

When you contact support, you can request activation or adjustment of responsible gaming settings to help protect your gambling and stay in control.