Ricky casino Rules and Regulations in Australia

1. Scope of these general terms

These general terms govern your access to and use of the Ricky casino website, mobile application, betting markets, casino games, bonuses, and any related services offered to users in Australia. They form a binding legal agreement between you and the operator once you complete registration or otherwise use the platform.

The terms apply to all real money and bonus play, all bets placed on any event or game, and all transactions on your account. Additional game rules, bonus rules, or product-specific policies form part of this agreement. If there is any inconsistency, specific rules for a product or promotion take priority over the general rules to the extent of that inconsistency.

2. Acceptance of the agreement

By:

• accessing or browsing the site or app
• creating or maintaining an account
• making a deposit or withdrawal
• placing any bet or using casino services

you acknowledge that you have read, understood, and agree to be legally bound by these terms. If you disagree at any time, you must stop using the services and close your account.

3. Eligibility and location requirements

To use the platform you must:

• be at least 18 years of age or older if a higher minimum age applies in your jurisdiction
• be legally permitted to participate in online betting and gaming under Australian law and any local laws where you are located
• complete registration in your own name and hold only one active account
• act on your own behalf, not as an agent or for any third party

You must not use the services if:

• you are underage
• you are located in a place where online betting or gaming is not allowed
• you are self-excluded or subject to any gambling exclusion order

We may carry out checks to confirm that you are allowed to use the services and may restrict or close your account if you fail any verification or location checks.

4. User account responsibilities

You are responsible for keeping your login details and any two-factor authentication tools secure and confidential. You must not:

• share your account or password with any other person
• allow any other person to place bets or access services using your account
• use another person’s identity or payment method without their consent and legal authority

You agree to:

• provide accurate, current, and complete information during registration and throughout your use of the services
• update your details promptly if they change
• notify support immediately if you suspect any unauthorised use of your account

You are responsible for all bets and transactions placed through your login details up to the time you notify support of suspected misuse.

5. Changes to terms and services

The operator may modify these terms, game rules, betting rules, bonus rules, or any service at any time to reflect legal, regulatory, operational, or security requirements. Updated terms will be published on the website and, where required, notified to you.

Continued use of your account, placing of bets, or acceptance of any bonus after updated terms take effect constitutes your acceptance of the changes. If you do not accept an update, you must stop using the services and request account closure and withdrawal of available funds, subject to any verification or legal requirements.

6. Proper use of services

You agree to use the services for lawful personal entertainment only. You must not:

• engage in any fraudulent or dishonest activity, including chargebacks, use of stolen payment details, or identity theft
• manipulate games, betting markets, odds, bonuses, or technical systems
• use automated software, bots, or scripts to place bets or play casino games
• collude with other users or third parties to gain an unfair advantage
• disrupt, interfere with, or damage the operation of the website, app, servers, or security systems

We may suspend or close accounts and void bets if we reasonably believe you have breached these provisions.

7. Intellectual property and content protection

All content made available through the platform, including software, code, graphics, logos, odds displays, games, text, data, and audio-visual material, is protected by intellectual property rights owned or licensed by the operator and its suppliers.

You are granted a limited, non-exclusive, non-transferable licence to access and use the services on your personal devices for placing bets and using the games. You must not:

• copy, reproduce, modify, translate, or create derivative works from any part of the platform
• reverse engineer, decompile, or attempt to extract source code, except where permitted by law and only after notifying the operator
• use any content for commercial purposes or make it available to any third party, other than for standard sharing of publicly accessible pages

8. Liability limitations

To the maximum extent permitted under Australian law, the operator and its suppliers are not liable for:

• loss or damage arising from your breach of these terms or misuse of the services
• loss of bets, winnings, bonuses, profits, or opportunities arising from interruptions, delays, technical failures, or communication errors
• the accuracy, completeness, or up-to-date status of information such as live scores, results, or odds, which are provided for guidance only

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or any liability that cannot be limited or excluded under Australian consumer law. Your statutory rights remain protected.

9. Governing law and dispute resolution

These terms are governed by the laws of the relevant Australian jurisdiction specified in the operator’s licensing information. You and the operator agree to submit to the non-exclusive jurisdiction of the courts of that jurisdiction for any disputes arising out of or related to these terms or your use of the services.

If you have a complaint, you should contact customer support first. The operator will attempt to resolve disputes fairly and in a timely manner. You may also have rights to escalate disputes to an external dispute resolution body or regulator where available under applicable law.

1. Eligibility to place bets

Only registered users who meet eligibility requirements may place bets on any event or game. Before placing any bet you must:

• hold an active, verified account in your own name
• be legally allowed to participate in online betting in Australia and your current location
• have sufficient cleared funds in your balance or eligible bonus funds

Bets placed from locations where betting services are not allowed, or by underage or excluded persons, may be voided and accounts closed.

2. Bet acceptance and confirmation

A bet is considered accepted only once it has been processed by the betting system and appears in your betting history with a unique reference number.

• Submitting a bet does not guarantee acceptance.
• If there is any dispute about whether a bet has been placed or accepted, the operator’s records will be treated as final, subject to any review under applicable law.
• You are responsible for checking that bet details, including selection, stake, and odds, are correct before confirming.

Once accepted, bets cannot be changed or cancelled by you unless a specific product feature or rule allows cancellation.

3. Betting limits and stakes

The platform may apply minimum and maximum stakes or payout limits to particular markets, events, or users. These may depend on your account history, payment methods, product type, market liquidity, or risk controls.

• Details of minimum stakes are shown in the bet slip or game interface.
• Maximum payouts may apply per bet, per market, per event, or per user.
• The operator may decline or partially accept bets that exceed internal liability or exposure limits.

You acknowledge that limits are part of risk management and you have no right to demand acceptance of any specific bet amount or odds.

4. Odds, results, and settlement of bets

Odds offered on the platform are set at the operator’s discretion and may change at any time before a bet is accepted. Once a bet is accepted, the odds are fixed, subject to specific rule sets for certain bet types where adjustments may occur.

• Bets are settled based on the official result of the event or game as determined by the relevant governing body, game provider, or official result source.
• If an official result is amended after initial settlement, the operator is not obliged to re-settle bets unless an obvious error is identified or rules specify otherwise.
• For virtual games or casino bets, settlement is based on the outcome generated by certified random number generator technology.

Settlement times may vary depending on the event type, confirmation of results, or technical processing.

5. Cancellations, void bets, and abandoned events

A bet may be declared void and stakes returned to your account if:

• the event is cancelled, abandoned, or not completed according to applicable rules
• markets are settled in error
• odds or lines are offered or displayed due to an obvious technical or human error that is materially different from the intended market or from general market levels

Specific market rules may provide alternate settlement methods for postponed or rescheduled events. You are responsible for reading relevant rules before placing bets.

6. Restrictions on bets and betting behaviour

The operator may restrict bets or apply special conditions if there are reasonable grounds to believe that:

• you are involved in match fixing, event manipulation, or use of inside information
• your betting pattern suggests arbitrage, bonus abuse, or use of automated betting tools
• group betting is occurring using multiple accounts or coordinated activity

Actions may include:

• rejection of bets or limitation of stakes
• adjustment or removal of odds
• suspension or closure of accounts and cancellation of bonuses
• reporting of suspicious activity to regulators or other relevant bodies

7. Use of bonus funds for bets

If you place bets using bonus funds or while an active promotion applies, additional terms govern qualifying bets, wagering requirements, minimum odds, and maximum winnings.

• Separate bonus rules explain how bonus balances may be used for betting and how winnings from bonus play are treated.
• If there is any conflict between these general betting rules and bonus terms, the bonus terms apply to bets related to that promotion.

It is your responsibility to read bonus conditions before accepting any bonus or promotion.

1. Funding your account

You may deposit funds into your account using payment methods made available on the platform in Australia. Payment methods can include cards, e-wallets, prepaid vouchers, bank transfers, or other locally supported options.

• You must only use payment instruments held in your own name.
• By initiating a deposit, you confirm that you are authorised to use the payment method and that the funds originate from lawful sources.
• Minimum and maximum deposit limits apply per transaction or per day and may vary by method.

Deposited amounts are credited to your account balance once confirmed by the payment provider and our systems.

2. Withdrawals and payout conditions

You may request a withdrawal of available real money funds, subject to:

• completion of any mandatory identity and verification checks
• satisfaction of wagering requirements or conditions attached to bonuses
• any applicable minimum or maximum withdrawal amounts per transaction or period

The operator reserves the right to process withdrawals using the same method used for deposit where possible, or another reasonable method if the original channel cannot be used. You may be asked to provide additional documents before certain withdrawals are processed.

3. Processing times and fees

Processing times depend on internal checks and the policies of the chosen payment provider.

• Deposits are usually processed promptly, but delays can occur due to verification needs, banking processes, or technical issues.
• Withdrawals are generally reviewed within a reasonable timeframe, subject to regulatory requirements and KYC/AML checks.

Any fees or charges for deposits or withdrawals, including currency conversion fees or provider charges, will be disclosed where practicable. Your bank or payment provider may also apply charges beyond the operator’s control.

4. Transaction security and verification (KYC/AML)

To comply with Australian legal and regulatory requirements, the operator may conduct identity verification and source of funds checks before processing deposits, bets, or withdrawals. You may be required to provide:

• proof of identity (for example, passport or driver licence)
• proof of address (for example, utility bill or bank statement)
• proof of ownership of payment methods used
• information or documents about the source of funds or wealth

Until verification is complete, the operator may:

• place limits on deposits, bets, and withdrawals
• suspend certain account functions
• retain funds in line with applicable AML and counter-terrorism financing obligations

5. Transaction restrictions and monitoring

The operator may refuse, reverse, or delay any transaction if there are reasonable grounds to suspect:

• breach of these terms
• fraud or attempted fraud
• money laundering or terrorism financing
• improper use of bonuses or promotional offers

Where required, suspicious transactions may be reported to the relevant Australian financial intelligence agency or regulator. You acknowledge that legal obligations may prevent the operator from informing you of such reports.

6. Chargebacks and payment disputes

If you initiate a chargeback or payment reversal without valid grounds, the operator may:

• suspend or close your account
• void bets or cancel bonuses
• recover outstanding amounts from any future deposits or winnings
• report the matter to relevant payment providers, authorities, or industry bodies

You are responsible for any costs, fees, or losses arising from unjustified chargebacks or payment disputes initiated by you.

1. Approach to responsible betting

The platform is designed for adult entertainment. Gambling involves financial risk and you can lose money. You should not view betting, bonuses, or casino games as a source of income or a solution to financial difficulties.

You are encouraged to read all information about responsible gambling and to assess your own behaviour regularly. If gambling is no longer enjoyable or starts to affect your wellbeing, finances, or relationships, you should stop using the services and seek support.

2. Player protection tools

To support safer use of betting services, a range of tools can be made available on your account, which may include:

• Deposit limits: daily, weekly, or monthly deposit caps to manage how much you can add to your balance.
• Loss or wager limits: limits on the total amount you can lose or stake over a defined period.
• Session reminders or time limits: prompts that help you track how long you spend on the site.
• Cooling-off periods: short breaks that temporarily suspend access to betting or gaming services.
• Self-exclusion: longer term exclusion options that block access to your account for a set period or permanently.

Where available, you can set or adjust these tools in your account settings or by contacting support. Some limits cannot be relaxed immediately once set.

3. Identifying gambling-related risks

You may be at risk of gambling harm if you:

• bet more than you can afford to lose
• chase losses or increase stakes after losing bets
• use credit, loans, or essential funds for gambling
• lie to family or friends about your gambling
• feel anxious, depressed, or distressed about betting or debts

If any of these signs apply to you, consider lowering limits, taking a break, or using self-exclusion.

4. Support services in Australia

If you are concerned about your gambling or that of someone close to you, the following Australian support services can assist:

• Gambling Help Online: confidential counselling and support available at gamblinghelponline.org.au
• Lifeline Australia: crisis support on 13 11 14 or lifeline.org.au
• State and territory based gambling help services available via local health departments

Support organisations can provide counselling, financial advice, and information on exclusion programs and other protections.

5. Protection of minors

Access to betting and casino services is restricted to adults. To minimise the risk of underage gambling you should:

• keep login details and payment information secure and out of reach of minors
• use parental control software where minors may access your devices
• log out of your account when not in use

If you suspect that a minor has used your account, you must inform support immediately.

1. Legal obligations in Australia

The operator is subject to Australian anti-money laundering and counter-terrorism financing laws and must take reasonable steps to detect and prevent the misuse of its services for illegal purposes. These obligations apply to all users, accounts, and transactions.

The operator may collect, verify, and retain information about you and your transactions, and may report certain activities to relevant authorities. These duties override any conflicting obligation of confidentiality to you.

2. Know Your Customer (KYC) checks

Before allowing full access to betting services, deposits, or withdrawals, KYC procedures are applied, which may include:

• verifying your identity using reliable and independent documents or data
• confirming your residential address and contact details
• assessing your risk profile as a customer
• periodically re-verifying information or requesting updated documents

Failure to complete KYC checks may result in restrictions, including the inability to place bets or withdraw funds, or closure of your account.

3. Transaction monitoring and suspicious activity

The operator monitors transactions and account behaviour for patterns that may indicate money laundering, terrorism financing, fraud, or other unlawful conduct. This may include:

• reviewing the size, frequency, and nature of deposits, bets, and withdrawals
• checking for unusual patterns, sudden changes, or inconsistent behaviour
• reviewing use of multiple payment methods or accounts linked by common details
• monitoring bet types, odds, and event selections that appear structured for laundering purposes

Where suspicious activity is identified, the operator may be obliged to lodge reports with the relevant Australian financial intelligence agency.

4. Consequences of AML breaches

If the operator reasonably suspects that an account or transaction is linked to money laundering, terrorism financing, or other unlawful conduct, it may:

• suspend or restrict the account, including the ability to place bets, receive bonuses, or make withdrawals
• freeze funds pending investigation or direction from authorities
• cancel or void bets where permitted by law or required by regulators
• close the account and terminate the relationship

Where the law requires, customer notification of such actions may be limited.

1. Compliance with privacy law

The handling of your personal information is carried out in accordance with applicable Australian privacy legislation and any other relevant data protection requirements. This section explains, in general terms, how your data is collected, used, stored, and disclosed.

Additional notices may apply for certain services or jurisdictions. If those notices differ from this policy, they take priority for the specific service.

2. Types of information collected

The platform may collect and process:

• contact details such as name, date of birth, address, email, and phone number
• account information including username, password, and account preferences
• identification documents for KYC and AML checks
• payment and transaction data, including deposits, withdrawals, bets, bonuses, and balance history
• usage data, such as login times, device information, IP address, and activity logs
• communication records, including emails, chat transcripts, and complaint correspondence

Some information may be collected automatically through cookies or similar technologies for security, functional, and analytical purposes.

3. Purposes for using personal information

Your data may be used for:

• providing and managing your account and access to betting and gaming services
• processing deposits, withdrawals, bets, and bonuses
• verifying your identity and complying with KYC/AML obligations
• monitoring for fraud, misuse, or breaches of terms
• improving site performance, security, and user experience
• handling enquiries, complaints, and customer support
• meeting legal, regulatory, and reporting obligations

Data may also be used in an aggregated or de-identified form for analysis and reporting.

4. Disclosure to third parties

Personal information may be disclosed to:

• payment service providers and banks involved in processing your transactions
• identity verification and fraud prevention service providers
• game providers and technical suppliers assisting in the delivery of services
• professional advisers, auditors, and regulatory bodies
• law enforcement agencies or government authorities where required or allowed by law

Where data is transferred outside Australia, appropriate safeguards are used as required by applicable law.

5. Data security and retention

Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, disclosure, alteration, or loss. This includes the use of encryption, access controls, and secure storage practices.

Personal information is retained only as long as necessary for the purposes for which it was collected, including meeting legal, regulatory, and reporting obligations, resolving disputes, and enforcing agreements.

6. Your rights over personal information

Subject to legal restrictions, you may have rights to:

• request access to the personal information held about you
• request correction of inaccurate or incomplete information
• request deletion or restriction of processing in certain circumstances
• object to certain types of processing where allowed by law

To exercise your rights or raise privacy concerns, you can contact customer support. If you are not satisfied with the response, you may be able to lodge a complaint with an Australian privacy regulator.

1. Commitment to account and data security

The operator aims to provide a secure environment for your betting activity, account management, and financial transactions. Security controls are implemented to protect systems and data from unauthorised access, misuse, or loss, in line with legal and industry standards.

2. Technical protections

Security measures may include:

• encryption of data transmitted between your device and the platform using industry-standard protocols
• secure storage of sensitive information, including limited access based on need-to-know principles
• firewalls, intrusion detection systems, and other safeguards designed to protect network infrastructure
• regular security testing and monitoring of systems for vulnerabilities or suspicious activity

These controls are reviewed and updated as appropriate to address emerging threats and regulatory requirements.

3. Account authentication and access controls

To help protect your account, the platform may offer or require:

• strong password requirements
• two-factor authentication or additional verification steps for logins or certain transactions
• automatic log-out after periods of inactivity where technically supported

You are responsible for maintaining the confidentiality of your login details and for choosing secure passwords that are not reused across multiple services.

4. Your role in maintaining security

You agree to:

• keep your login credentials, authentication codes, and device secure
• promptly update security settings if you suspect that someone else knows your password
• notify support immediately if you notice unauthorised transactions, changes to your account details, or other suspicious activity
• avoid using public or unsecured networks when accessing your account where possible

The operator may ask you to reset passwords, re-verify your identity, or take other steps where there is concern about security or unauthorised access.

5. System interruptions and maintenance

From time to time, access to services may be limited or unavailable due to maintenance, updates, or technical issues. During such periods:

• bets may not be accepted or processed
• account information may not update in real time
• certain games or features may be temporarily disabled

Reasonable steps are taken to restore services promptly, but no guarantee is provided that the platform will be continuously available or free from errors. You should always check the status of any bet or transaction once services are restored.